Privacy Policy - weToocare
Last Updated: November 8, 2025
wetoocare.com ("We", "Our", or "Website") takes your privacy very
seriously.
This Privacy Policy explains how we collect, use, and protect your
personal information when you use our website or book our services.
By using our services, you agree to the data practices described in
this policy.
1. Information We Collect
To provide the service, we may need to collect the following types of
information from you:
1.1 Personal Information:
- Name, Age, Gender
-
Contact Information (Phone number, Email address, Home address)
- Emergency contact person details
1.2 Sensitive Health Information:
-
Details of the patient's current medical condition and illness
-
Physical or mental limitations (e.g., inability to walk,
vision/hearing impairment)
- Doctor, hospital, and appointment details
- Information about any allergies or infectious diseases
1.3 Payment Information:
-
We do not directly store your credit/debit card or bank account
information.
-
Payments are processed by our secure third-party payment gateway
partners.
2. How We Use Your Information
We use your information only for the following purposes:
-
To Provide Service: To choose the right assistant
for you and inform them about your needs (such as wheelchair
requirement).
-
Communication: To confirm booking, inform about
assistant's arrival, or contact you in case of an emergency.
-
Safety: To ensure the safety of both the patient
and our assistant.
-
Legal Compliance: If required under any law or
court order.
3. Information Sharing
We do not sell your personal information to anyone. We may share it
only in the following limited circumstances:
-
With our Assistants: Only necessary information
(such as name, address, and health condition) to provide the service
is shared with your assigned assistant.
-
With Emergency Services: If the patient has a
medical emergency during the service, we may share necessary health
information with doctors, ambulances, or hospital staff.
-
Legal Requirement: If required by law, we may share
information with police or government authorities.
4. Data Security
We adopt appropriate technical and organizational security measures to
protect your information from unauthorized access, use, or disclosure.
However, no data transmission over the Internet can be guaranteed to
be 100% secure.
5. Data Storage and Location
We store your personal information on secure servers. Since we use
third-party service providers to host our website, your data may be
stored on those providers' servers.
-
Server Location: These servers may be located
within India or outside India (such as Singapore, USA, or Europe),
depending on the location of our hosting provider's data center.
-
Consent: By using our services, you consent to
transferring and storing your data on these servers.
-
Third-Party Security: Although we select only
reputable hosting providers who follow strong security measures, we
cannot guarantee the absolute security of their servers.
6. Your Rights
You have the right to access, correct, or (subject to certain legal
limitations) request deletion of your personal information.
To do so, please contact us at support@wetoocare.com.
7. Children's Privacy
Our services are not intended for direct use by individuals under the
age of 18. We do not knowingly collect personal information from
children unless provided by their parent or guardian.
8. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and the 'Last Updated' date
will be revised.
9. Contact Us
If you have any questions or concerns about this Privacy Policy,
please contact us:
Email: support@wetoocare.com