Terms and Conditions - weToocare

Last Updated: November 30, 2025

Please read these Terms and Conditions ("Terms") carefully before using wetoocare.com ("Website") and our services.

By clicking "I Agree" on our website or by booking any of our services, you (referred to as "User", "Client", or "You") are entering into a legally binding agreement with wetoocare.com ("We", "Our", or "Company").

If you do not agree to these Terms, please do not use our services.

1. Introduction and Definition of Service

wetoocare.com is a platform that provides non-medical assistance to patients or elderly individuals ("Patient") who require a companion for hospital visits, regular checkups, or other medical appointments.

We arrange trained assistants ("Assistant" or "Companion") who accompany the patient from their home to the hospital, assist them at the hospital, and drop them back safely home.

2. Eligibility

To use our services, you must meet the following conditions:

• You must be at least 18 years old.
• You must have the legal capacity to enter into a valid contract in India.
• All information provided by you (personal details, patient's health condition, contact number) must be true, accurate, and complete.

3. Scope of Services & Disclaimer

3.1 Nature of Service:

wetoocare.com is solely a companion and assistance service. We are not a medical service provider.

3.2 No Medical Services:

You expressly understand and agree that:

• Our Assistants (Companions) are not doctors, nurses, or trained medical professionals.
• They will not provide any form of medication, injections, or medical treatment, nor will they make any medical decisions on behalf of the patient.
• They are limited to general assistance such as pushing wheelchairs, holding files, showing the way, and providing emotional support.

3.3 Emergency Situation:

If the patient's condition deteriorates suddenly during the service, our Assistant will only help by calling an ambulance or emergency services and informing the family.

We will not be responsible for any medical consequences.

4. Booking, Payment & Cancellation

4.1 Booking and Payment:

• Services must be booked through our website. Booking confirmation will be done via Email/SMS.
• All charges must be paid before the service starts (Advance Payment).
• Our fees include only the Assistant's time and service.
• Hospital bills, medicines, food, or third-party transport costs (like Taxi/Ambulance fare) are not included.
• If the service time exceeds the booked time, additional charges (Overtime) will be payable on an hourly basis.

4.2 Cancellation and Refund Policy:

• Before 24 hours: Full refund (100%) will be given for canceling the booking 24 hours before the scheduled time.
• Within 24 hours: [X]% cancellation fee will be deducted for canceling within 24 hours.
• After Assistant arrives: If the Assistant has reached your location, no refund will be given.

5. User & Patient Responsibilities

5.1 Mandatory Disclosure:

The User must provide complete and accurate written information about the patient's exact illness, current medical condition, medical history, allergies, physical/mental limitations (e.g., dementia, aggression), and any infectious disease at the time of booking.

5.2 Cooperation:

• The patient must follow reasonable instructions given by the Assistant for their safety (e.g., using a wheelchair, following a safe route).
• The patient and their family must treat the Assistant respectfully.
• The service will be stopped immediately in case of any misbehavior.

5.3 Personal Belongings:

The patient will be solely responsible for their valuables (cash, jewelry, mobile) during the hospital visit.

6. Liability & Limitations

6.1 General Disclaimer:

We are not responsible for medical negligence, wrong diagnosis, or delay in treatment by any hospital, doctor, or lab.

We will also not be responsible for any accident or delay during third-party transport.

6.2 Consequences of Hiding Information:

If the user intentionally or accidentally hid important patient health information, and as a result, the patient's condition worsens, injury occurs, or death happens, wetoocare.com or its Assistant will have no responsibility in this.

6.3 Consequences of Patient Non-cooperation:

If the patient does not follow instructions (like refusing a wheelchair or something else in their interest) and this causes any accident or injury, the patient themselves will be fully responsible for it.

6.4 Force Majeure:

Despite our best efforts, if any unusual situation arises or is caused by the patient, which is beyond our control (like natural disaster, accident in hospital, or spontaneous worsening of patient's illness or patient death, patient creating unusual situation themselves), the Company and Assistant will not be responsible for it.

In such a situation, the Assistant will only inform the family and emergency services.

6.5 Maximum Liability:

In any situation, wetoocare.com's total financial liability for any claim will not exceed the amount paid by you for that specific booking.

7. Other Important Terms

7.1 Privacy:

Your personal and medical information will be used only to provide the service and will not be sold to any third party without your consent.

7.2 Termination:

wetoocare.com reserves the right to refuse service to any user or close their account at any time, especially upon violation of these terms.

7.3 Dispute Resolution and Grievance Redressal:

7.3.1-Any controversies, conflicts, disputes, or differences, arising out of these Terms shall be resolved by arbitration in Gorakhpur, Uttar-Pradesh , India in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this clause. The tribunal shall consist of 1 (One) arbitrator appointed by wetoocare. The language of the arbitration shall be English/Hindi. The parties to the arbitration shall keep the arbitration confidential, and not disclose to any person, other than on a need to know basis, or to legal advisors, unless required to do so by law. The decision of the arbitrator shall be final and binding on all the parties thereto. Each party to the arbitration shall bear its own costs with respect to any dispute.

7.3.2-GRIEVANCE REDRESSAL:-You may contact our designated Grievance Redressal Officer/Nodal Officer with any complaints or queries relating to the Services or these Terms through registered post or through email, details of which are provided below:

8. Contact Us

If you have any questions about these Terms and Conditions, you can contact us:

Email: support@wetoocare.com